Frequently asked questions

The methods shown at checkout are the ones we accept. They are also listed at the bottom of every page.

Get in touch as soon as you can, with your order number. Orders are processed in the sequence they are received and typically ship within 24 business hours, so the window is short — once an order has been dispatched it cannot be changed. The sooner you reach us, the more we are able to do.

In plain, unbranded outer packaging. Nothing on the outside names the product or the store.

Shipping is charged on the order total, not the number of items. Standard shipping is $9.99 on orders under $50, and standard shipping is free once your order reaches $50. Express shipping is $15.00 at any order total.

Destinations and delivery times are set out in our shipping policy. The options and prices available to your own address are always shown at checkout, and checkout is the authority if the two ever differ.

Tez N Plz. Neither “TezNPlz.com” nor “Tease & Please” appears on your statement or on the package, and we do not mail catalogues or promotional material to your home. This is set out in our shipping policy.

An unopened order returned to us as undeliverable carries a handling fee — a minimum of $35 on domestic orders and $60 on international orders — plus a 25% restocking fee. Any remaining balance is credited back to you as a coupon code. It is worth double-checking your address at checkout for that reason. The full terms are in our shipping policy.

No. For health and safety reasons we do not accept returns or exchanges — once items leave our warehouse they are considered used and non-resalable, and that applies to everything we sell. Faulty items are handled separately, below. Our refund policy sets out the full terms.

Because of that, it is worth checking the dimensions and the material before you order. If you are unsure about either, write to us first — we would rather answer the question.

Email us as soon as you notice. Defective items must be reported within 7 days of receipt to qualify for a resolution, and we will offer a replacement or store credit at our discretion. Our refund policy has the detail.

This store sells products intended for adults, so you confirm you are 18 or over before you can browse. The answer is remembered on that device only — it is not tied to an account and it does not follow you to another phone or computer.

Body-safe materials are non-porous, so they can be cleaned properly — silicone, glass, stainless steel and ABS plastic. Porous materials cannot be fully sanitised, which is why material matters more here than it does for most things you buy.

Wash with warm water and a mild unscented soap before and after every use, dry it fully, and store it away from direct sunlight and away from other toys. Use a water-based lubricant with silicone toys — silicone lubricant degrades silicone.